FAQ

It's that easy:

• Select the shoe you like and select the shoe size you would like to order in the section “size”.
• If you want to order the shoe, put the shoe into the shopping cart by selecting “add to shopping cart”.
• A box with the overview of your shopping card will pop up on the side of your screen. You can either select “continue shopping” or “proceed to checkout”.
• When you have added all the products you would like to order to your shopping card, please select “proceed to checkout.
• You will then see another overview of the items you have selected. If you agree, you select “proceed to checkout”. If not, you can remove items from the shopping cart by clicking the cross in the right-hand corner of the product overview. If you want to redeem a voucher, this is very easy: Below the overview of your selected items you can find the field “Do you have a voucher code?” You can then enter your voucher code. Please do not forget to confirm the voucher code with selecting “submit”.
• When you are at the checkout, you can choose between a guest checkout and registration. Both options make you enter your address for shipping afterwards. Selecting the registration you will create a customer account which will be saved for future orders.
• Enter the data completely. Make sure to enter the address with house number correctly.
• Select a payment method. Credit card, instant bank transfer, PayPal and purchase on invoice are available. Depending on the option you choose, more information might be required. Please follow the prompts.
• Lastly please check all data again, do not forget to agree to the terms and conditions and select “complete order” to place your order.

What happens then?

• The total amount of the order will now be reserved with the selected payment service and you will receive an order confirmation by email.
• As soon as your order leaves our warehouse, you will receive the invoice and a shipping confirmation by email.
• We ship via DHL and a local DHL partner will bring your package to your home. Have fun with the new items!

An order can currently contain a maximum of 8 items. The maximum value that can be ordered is € 1000 per order.

We currently deliver to Austria, Germany, Italy, Sweden, Belgium, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain and Cyprus.

If you would like to order in Austria, please select the Austrian online shop:
www.legero.com/at/

If you would like to order in Germany, please select the German online shop:
www.legero.com/de/

If you would like to order in Italy, please select the Italian online shop:
www.legero.com/it/

If you would like to order in Sweden, please select the Swedish online shop:
www.legero.com/se/

For all other countries please visit our worldwide shop
www.legero.com/en/

Unfortunately it is not yet possible to place cross-brand orders, so a separate order must be placed for each brand. But we are already working to make this possible in the future.

The order is not completed until you have received an order confirmation via email. Only then the amount of money will be transferred by the payment service you have chosen. If the order confirmation has not arrived within one day, please place the order again. Or contact us via our contact form.

Your order will be processed promptly by our warehouse. Unfortunately, an order cannot be changed or canceled afterwards. 

If you do not want to keep your order or a certain item, you can simply send it back to us using the return label provided. The corresponding amount will be booked back to you after the returned goods arrive in our warehouse.

Regardless of the order value, shipping costs are € 5.90 to Belgium, Cyprus, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Slovakia and Spain, and € 4.90 to Austria and Germany. Returns are free of charge.

In our English worldwide shop we currently deliver to Belgium, Cyprus, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Slovakia and Spain. We are already working on being able to deliver to other countries within the EU in the future.

We also deliver to Sweden and Italy. In order to be able to place orders there, please change the shop country in the menu accordingly.

Our shipping service provider is DHL. DHL will deliver your parcel in cooperation with a local partner.

The delivery of your articles takes place by the transport company (DHL) to the delivery address you provided after we received your payment.

Delivery times to the respective delivery countries:

Belgium, France, Luxembourg, Netherlands, Slovenia and Slovakia: 3-5 working days

Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal and Spain: 5-7 working days 

We accept the following payment methods in our brand shops:

• Credit Card: MasterCard or Visa (Attention: MasterCard SecureCode necessary)
• PayPal

In Austria and Germany we do additionally offer the payment methods:
Instant bank transfer and Purchase on invoice

We ask for your understanding that we cannot accept payments that have not been made using the above modalities.

Unfortunately we don't offer this payment method.

As soon as your order has left our warehouse, we will send you your invoice including shipping confirmation by email.

Your invoice will be sent by email as soon as your goods have left our warehouse. If you have not received the invoice by the time the goods arrive, please check your e-mail and, if necessary, the spam folder in your mailbox. If you still cannot find the invoice, please contact us via the contact form.

The order is only completed when you have received an order confirmation by email. Only then will the amount be transferred to us using the payment service you have chosen. If the order confirmation does not arrive in your e-mail inbox within one day, please place the order again.

The MaserCard SecureCode is a personal password that guarantees that only you really shop with your credit card. You can set up your SecureCode at  www.kreditkarte.at (Austria).

If the shoe does not fit or if the article does not meet your expectations, you are welcome to send the goods back to us.

It's that easy:

• Pack the shoe back in the original shoe box.
• Optional: fill in the enclosed return slip (enter the reason for the return as a code in the field provided) and place the slip in the package.
• Seal the shipping box.
• Stick the enclosed return label over the old label.
• Bring the package to the shipping service provider and send it.
• As soon as the returned goods have arrived in our warehouse, the corresponding amount will be booked back to you.

Please note that we can only accept returns that have been sent with our own return label. We therefore do not accept unstamped items or invoice the sender.

If you have misplaced your return label, we will of course be happy to send you a new postal label free of charge. Please contact us here.

The above conditions are not mandatory for the effective exercise of the right of withdrawal.

The items can be returned to us within 14 days of receipt of the goods.

The amount will be credited back to you via the payment method used for the order as soon as the package arrives and processing has been completed. The processing and checking of the return can currently take up to 14 days. Please note that shipping from your home to our warehouse can also take a few days. If you paid by credit card or via PayPal with credit card, please wait for the next credit card statement. The amount is then shown on this as a credit.

A direct exchange is unfortunately not possible with us for technical reasons. Please send the shoes back with the return slip and order the desired pair again. We ask for your understanding that we cannot consider new orders that were noted on the return slip.

If you have bought your shoes in our online shop:
In this case, please send a description including meaningful photos and the invoice to: help_worldwide@legero-united-digital.com. Your case will then be assessed by our product experts. Please note that we only process complaints about items that have been purchased from us in the online shop (invoice must be available and sent with it).

If you bought your shoes at a retail store:
In this case, a complaint can only be made through the dealer from whom the shoes were purchased. In the case of a credit, only the relevant dealer can settle the bill. A credit will only be given if a repair or an exchange is not possible. The dealer decides whether a shoe can be repaired or exchanged.

In the event of a complaint, please contact the dealer where the shoes were purchased.

You are welcome to submit legitimate complaints about broken shoes within the statutory warranty of two years. Please note that complaints that are not within the statutory warranty period cannot be accepted by us. Damage caused by wear and tear are not considered a reason for complaint. A warranty period of 6 months applies to wear parts such as the insoles or shoelaces. The prerequisite for this is that the defect already existed at the time of purchase and that it is not a matter of natural wear and tear.

Unfortunately we can only offer you the shoes that are available in our online shop. However, you may find the shoe at a local retailer in your area or at another online retailer. We ask for your understanding that we cannot provide any information about which shoes are available at which retailer. If necessary, contact a local dealer directly and use our dealer search.

Under "My Account" you will find all the important information about your data, addresses, payment methods, orders and returns. You can make any changes to your data under "My Account".

If you forgot your password, you can simply reset it when you log in. Enter your e-mail address here, we will then send you a confirmation e-mail with which you can change your password.

The careful handling of your data is particularly important to us. Please refer to our data protection declaration for all further details.

If you subscribe to our newsletter, we will inform you regularly about:

• New items in the collection
• Interesting facts about our brands legero, Think !, + VIOS and superfit (you will of course only receive information about the brands you are interested in)
• Useful information about shoes
• Vouchers, news & much more

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In our retailer search you will find all legero stores and retailers that carry an extensive range of legero shoes (we ask for your understanding that we can only list retailers with a certain minimum number of legero shoes for the current season).