We deliver to Italy, France, the Netherlands, Ireland, Slovenia, Belgium, Luxembourg, Estonia, Greece, Latvia, Lithuania, Portugal, Spain & Cyprus. More info
We deliver to Italy, France, the Netherlands, Ireland, Slovenia, Belgium, Luxembourg, Estonia, Greece, Latvia, Lithuania, Portugal, Spain & Cyprus. More info

FAQ

Orders

  • How can I order?

    It's that easy:

    • Select the shoe you like and select the shoe size you would like to order in the section “size”.
    • If you want to order the shoe, put the shoe into the shopping cart by selecting “add to shopping cart”.
    • A box with the overview of your shopping card will pop up on the side of your screen. You can either select “continue shopping” or “proceed to checkout”.
    • When you have added all the products you would like to order to your shopping card, please select “proceed to checkout.
    • You will then see another overview of the items you have selected. If you agree, you select “proceed to checkout”. If not, you can remove items from the shopping cart by clicking the cross in the right-hand corner of the product overview. If you want to redeem a voucher, this is very easy: Below the overview of your selected items you can find the field “Do you have a voucher code?” You can then enter your voucher code. Please do not forget to confirm the voucher code with selecting “submit”.
    • When you are at the checkout, you can choose between a guest checkout and registration. Both options make you enter your address for shipping afterwards. Selecting the registration you will create a customer account which will be saved for future orders.
    • Enter the data completely. Make sure to enter the address with house number correctly.
    • Select a payment method. Credit card, instant bank transfer, PayPal and purchase on invoice are available. Depending on the option you choose, more information might be required. Please follow the prompts.
    • Lastly please check all data again, do not forget to agree to the terms and conditions and select “complete order” to place your order.

    What happens then?

    • The total amount of the order will now be reserved with the selected payment service and you will receive an order confirmation by email.
    • As soon as your order leaves our warehouse, you will receive the invoice and a shipping confirmation by email.
    • We ship via DHL and a local DHL partner will bring your package to your home. Have fun with the new items!

  • How do I search for products in the online shop?

    You can use our main menu categories such as “Women, Men and Accessoires” to browse through and find your favourite product. There is also the possibility to use our filter function. Or you can use our search function: just enter an article number, a product name or any other term in the search field. You can find the search field in the top right-hand corner (magnifying glass) or when using mobile devices in the top left-hand corner.

  • How many products can I order at once?

    An order can currently contain a maximum of 8 items. The maximum value that can be ordered is € 1000 per order.

  • Where can I order?

    We currently deliver to Austria, Germany, Italy, Belgium, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain and Cyprus.

    If you would like to order in Austria, please select the Austrian online shop:
    www.legero.com/at/

    If you would like to order in Germany, please select the German online shop:
    www.legero.com/de/

    For all other countries please visit our worldwide shop
    www.legero.com/en/

  • Can I also order across brands (legero, Think!, superfit)?

    Unfortunately it is not yet possible to place cross-brand orders, so a separate order must be placed for each brand. But we are already working to make this possible in the future.

  • The order / payment process was canceled? What's happening now?

    The order is not completed until you have received an order confirmation via email. Only then the amount of money will be transferred by the payment service you have chosen. If the order confirmation has not arrived within one day, please place the order again. Or contact us via our contact form.

  • Can I change or cancel my order afterwards?

    Your order will be processed promptly by our warehouse. Unfortunately, an order cannot be changed or canceled afterwards. 

    If you do not want to keep your order or a certain item, you can simply send it back to us using the return label provided. The corresponding amount will be booked back to you after the returned goods arrive in our warehouse.

  • Why is the shoe cheaper now than when I ordered it?

    It can happen that the price of individual products changes over a certain period of time. For orders that have already been placed, the price shown at the time of the order applies. It is not possible to adjust the price for products already purchased. Thank you for your understanding! 

    We also ask for your understanding that we cannot accept vouchers which were not redeemed when the order was placed. 

  • Are all items in the online shop available for purchase?

    In our online shop you can see all the products that are currently available for you to order. You can order your favourite product online by placing the desired product in the shopping cart using the button “add to shopping cart”. However, sometimes it happens that an item is already sold out, but still available to order in the online shop. If an item is particularly popular, it may have gone out of stock just before you complete your order. In very rare cases our system may not be able to update our stock in time, so the order will have to be cancelled afterwards.

    Will the purchase amount be deducted in case of a cancellation?

    Of course you do not have to pay for cancelled items. If you pay using credit card or instant bank transfer only the amount for the shipped items will be deducted. If the entire order gets cancelled, your credit card or bank account will not be debited. If you pay using PayPal, the amount will be refunded immediately to your PayPal account. If you have chosen purchase on invoice, any amount paid will be refunded immediately.

  • Why was my order cancelled?

    We are very sorry if once your order was cancelled. Sometimes it happens that an item is already sold out, but still available to order in the online shop. If an item is particularly popular, it may have gone out of stock just before you complete your order. In very rare cases our system may not be able to update our stock in time, so the order will have to be cancelled afterwards.


    Will the purchase amount be deducted in case of a cancellation?


    Of course you do not have to pay for cancelled items. If you pay using credit card or instant bank transfer only the amount for the shipped items will be deducted. If the entire order gets cancelled, your credit card or bank account will not be debited. If you pay using PayPal, the amount will be refunded immediately to your PayPal account. If you have chosen purchase on invoice, any amount paid will be refunded immediately.

Shipping & Delivery

  • How much are the shipping costs?

    Regardless of the order value, shipping costs are € 4.90 to Austria and Germany. For our international online shops shipping costs are € 9.90.

    The return with the enclosed return label is free of charge. In case of a full return, the shipping costs will be refunded to you.

  • Where do you deliver?

    We currently deliver to Austria, Germany, Italy, Belgium, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain and Cyprus.

    If you would like to order in Austria, please select the Austrian online shop:
    www.legero.com/at/

    If you would like to order in Germany, please select the German online shop:
    www.legero.com/de/

    For all other countries please visit our worldwide shop
    www.legero.com/en/

  • Who is delivering my order?

    In Austria your order will be delivered by Austrian Post. All the other countries will be delivered by DHL. DHL will deliver your parcel in cooperation with a local partner.

  • When will my order be delivered?

    After receiving your payment your order will be delivered to the delivery address.

    For orders with the payment method purchase on invoice the items will be dispatched regardless of the receipt of payment.

    The invoice must be paid within 10 days of receipt. Please note that purchase on invoice is only offered in Germany and Austria.

    Austria, Germany, Italy, Belgium, Luxembourg, Netherlands: 3-5 working days

    France, Slovenia: 4-6 working days

    Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Spain: 5-7 working days

  • Do you offer express shipping?

    We prepare you order for dispatch as quickly as possible. For us it is important to keep the delivery times as short as possible. Unfortunately, we do not offer express delivery.

  • Can I get my parcel on a preferred delivery date?

    We prepare your order for dispatch as quickly as possible. We try to keep the delivery times as short as possible. Unfortunately, we cannot state the exact time of delivery. As soon as we send your delivery, you will receive a shipping confirmation by email.

    For more information please contact the transport company in your country.

    Post.at (phone number 0810 010 100)

    DHL (phone number 01805 345 22 55)

    We are happy to inform you that the delivery address can be changed afterwards using the tracking link.

  • Do you deliver to any address?

    Regardless of the payment method, we are happy to deliver to any valid address in our delivery countries with our shipping partners.

    In your customer account as well as directly on the webpage when completing the order you can select a different delivery address. You will receive your parcel within a few days.

    In Germany there is also the possibility to have your parcel delivered with DHL to a “Packstation”. You can find more information about this here: www.packstation.de.

  • How do I change my address?

    The delivery and billing addresses can be added or edited when you are logged into your customer account in the category addresses.

    We ask for your understanding that the change of address in the customer account has no influence on orders which are already placed. The change of address is only effective for future orders.

    The order has already been placed, but the address is not correct?

    If the order has not yet been packed, the order can still be cancelled and reordered putting the correct address. In this case please use the contact form to contact us.

    Do not worry if the order can no longer be cancelled: If the package cannot be delivered, it will be returned to us. Afterwards the purchase amount will be refunded.

  • What happens if I am not at home when the parcel gets delivered?

    Our shipping service providers deliver from Monday to Saturday.

    If the shipping service provider cannot deliver the parcel to your place, they will leave a collection note after the first delivery attempt. Use this to collect your parcel from the post office indicated on the note.

    If the delivery person forgets to leave a collection note, you can also collect the parcel with your tracking number which you can find on the tracking link.

  • What happens if I cannot collect the deposited parcel?

    If the shipping service provider cannot deliver the parcel to your place or you do not collect your parcel within the specified collection period, your shipment will be automatically returned to our warehouse. As soon as the return is back with us you will receive a return confirmation by email. The full purchase amount will be refunded within a few working days.

    Once the package has arrived at our warehouse and has been fully processed you will receive a confirmation. At this time the return amount will be refunded. Please note that this may take some time.

    We would like to point out that in case of purchase on invoice the payment period of 10 days remains. If we have not received payment from you, our payment provider will automatically send payment reminders.

  • I have received a damaged parcel – what should I do?

    We are very sorry in case you have received a damaged parcel.


    Are the items you ordered undamaged?


    If only the packaging was damaged and you want to return an item, you can use another packaging of your choice for returning the item. Please use the return documents in the package – this will make the return free of charge.


    Is an item damaged or missing?

    We would kindly ask you to take pictures of the damage and to contact us via our contact form.

    We would like to point out that damaged packages do not have to be accepted from you. There is the possibility to refuse the package. In this case the shipping service provider will return the package to us immediately.

Payment

  • How can I pay?

    We accept the following payment methods in our brand shops:

    • Credit Card: MasterCard or Visa (Attention: MasterCard SecureCode necessary)
    • PayPal

    In Austria and Germany we do additionally offer the payment methods:
    Instant bank transfer and Purchase on invoice

    We ask for your understanding that we cannot accept payments that have not been made using the above modalities.

  • Can I also pay with a payment slip?

    Unfortunately we don't offer this payment method.

  • When do I get my invoice?

    As soon as your order has left our warehouse, we will send you your invoice including shipping confirmation by email.

  • I haven't received an invoice. What should I do?

    Your invoice will be sent by email as soon as your goods have left our warehouse. If you have not received the invoice by the time the goods arrive, please check your e-mail and, if necessary, the spam folder in your mailbox. If you still cannot find the invoice, please contact us via the contact form.

  • The order / payment process was canceled? What's happening now?

    The order is only completed when you have received an order confirmation by email. Only then will the amount be transferred to us using the payment service you have chosen. If the order confirmation does not arrive in your e-mail inbox within one day, please place the order again.

  • What is a SecureCode?

    The MaserCard SecureCode is a personal password that guarantees that only you really shop with your credit card. You can set up your SecureCode at  www.kreditkarte.at (Austria).

Return, Cancellation & Exchange

  • How do I return items?

    If the shoe does not fit or if the article does not meet your expectations, you are welcome to send the goods back to us.

    It's that easy:

    • Pack the shoe back in the original shoe box.
    • Optional: fill in the enclosed return slip (enter the reason for the return as a code in the field provided) and place the slip in the package.
    • Seal the shipping box.
    • Stick the enclosed return label over the old label.
    • Bring the package to the shipping service provider and send it.
    • As soon as the returned goods have arrived in our warehouse, the corresponding amount will be booked back to you.


    Please note that we can only accept returns that have been sent with our own return label. We therefore do not accept unstamped items or invoice the sender.

    If you have misplaced your return label, we will of course be happy to send you a new postal label free of charge. Please contact us here.

    The above conditions are not mandatory for the effective exercise of the right of withdrawal.

  • How long can I return items?

    The items can be returned to us within 14 days of receipt of the goods.

  • I sent shoes back. How long will it take to receive a credit?

    The amount will be credited back to you via the payment method used for the order as soon as the package arrives and processing has been completed. The processing and checking of the return can currently take up to 14 days. Please note that shipping from your home to our warehouse can also take a few days. If you paid by credit card or via PayPal with credit card, please wait for the next credit card statement. The amount is then shown on this as a credit.

  • I've lost my return label, where do I get a new one?

    If you have misplaced your return label, we will of course be happy to send you a new postal label free of charge. Please contact us here.

    Please note that we can only accept returns that have been sent with our own return label. We therefore do not accept unstamped items or invoice the sender.

  • Can I exchange shoes?

    A direct exchange is unfortunately not possible with us for technical reasons. Please send the shoes back with the return slip and order the desired pair again. We ask for your understanding that we cannot consider new orders that were noted on the return slip.

Repairs & Complaints

  • Where and how can I complain a shoe if I got it from our online shop?

    In this case, please send a description with photos and the invoice to: help_ worldwide@legero-united-digital.com Our experts will take care of your case. Please note that we can only process claims about items that were purchased from our online shop. Make sure to send the invoice.

    We ask for your understanding that claims can only be accepted if the invoice is available. In addition, we would like to point out that claims which are submitted outside the warranty period of 2 years cannot be considered.

  • Where and how can I complain a shoe if I got it from a retailer?

    In this case, a claim can only be made via the retailer where the items were purchased. In case of a credit note, only the retailer can take care of the claim. A credit note will only be issued if a repair or exchange is not possible. The retailer decides whether a shoe can be repaired or exchanged.

    In case of a claim please contact the retailer where the shoes were purchased with the according invoice.

    You will find the relevant contact details using our dealer search.

    We ask for your understanding that claims can only be accepted if the invoice is available. In addition, we would like to point out that claims which are submitted outside the warranty period of 2 years cannot be considered.

  • How long can I complain about a broken shoe?

    You are welcome to submit legitimate complaints about broken shoes within the statutory warranty of two years. Please note that complaints that are not within the statutory warranty period cannot be accepted by us. Damage caused by wear and tear are not considered a reason for complaint. A warranty period of 6 months applies to wear parts such as the insoles or shoelaces. The prerequisite for this is that the defect already existed at the time of purchase and that it is not a matter of natural wear and tear.

Products & Accessories

  • I am looking for a specific shoe, but I cannot find it in the online shop. Do you still have it in stock somewhere?

    Unfortunately we can only offer you the shoes that are available in our online shop. However, you may find the shoe at a local retailer in your area or at another online retailer. We ask for your understanding that we cannot provide any information about which shoes are available at which retailer. If necessary, contact a local dealer directly and use our dealer search.

  • Where can I find information about my favourite product?

    On each product detail page you will find more information about the product such as material composition, more information about the sole and other important details which might help you when looking for your favourite product. To do so, go to the area below the image of the product..

My Account

  • General information about the area "my account"

    Under "My Account" you will find all the important information about your data, addresses, payment methods, orders and returns. You can make any changes to your data under "My Account".

  • I have forgotten my password. What can I do?

    If you forgot your password, you can simply reset it when you log in. Enter your e-mail address here, we will then send you a confirmation e-mail with which you can change your password.

  • Which personal data do you save?

    The careful handling of your data is particularly important to us. Please refer to our data protection declaration for all further details.

Newsletter

  • What information do I get when I register for the newsletter?

    If you subscribe to our newsletter, we will inform you regularly about:

    • New items in the collection
    • Interesting facts about our brands legero, Think !, + VIOS and superfit (you will of course only receive information about the brands you are interested in)
    • Useful information about shoes
    • Vouchers, news & much more

    Register for the newsletter

  • How can I register for the newsletter?

    Simply subscribe to our regular newsletter via the following link:

    Register for the newsletter

  • How can I unsubscribe from the newsletter?

    To unsubscribe from our newsletter, please open the relevant newsletter in your mailbox and click on "Unsubscribe" below.

Branches & Dealers

  • Where can I buy legero shoes?

    In our retailer search you will find all legero stores and retailers that carry an extensive range of legero shoes (we ask for your understanding that we can only list retailers with a certain minimum number of legero shoes for the current season).