Orders
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How can I order?
It's that easy:
- Select the shoe you like and select the shoe size you would like to order in the section “size”.
- If you want to order the shoe, put the shoe into the shopping cart by selecting “add to shopping cart”.
- A box with the overview of your shopping card will pop up on the side of your screen. You can either select “continue shopping” or “proceed to checkout”.
- When you have added all the products you would like to order to your shopping card, please select “proceed to checkout.
- You will then see another overview of the items you have selected. If you agree, you select “proceed to checkout”. If not, you can remove items from the shopping cart by clicking the cross in the right-hand corner of the product overview. If you want to redeem a voucher, this is very easy: Below the overview of your selected items you can find the field “Do you have a voucher code?” You can then enter your voucher code. Please do not forget to confirm the voucher code with selecting “submit”.
- When you are at the checkout, you can choose between a guest checkout and registration. Both options make you enter your address for shipping afterwards. Selecting the registration you will create a customer account which will be saved for future orders.
- Enter the data completely. Make sure to enter the address with house number correctly.
- Select a payment method. Credit card, instant bank transfer, PayPal and purchase on invoice are available. Depending on the option you choose, more information might be required. Please follow the prompts.
- Lastly please check all data again, do not forget to agree to the terms and conditions and select “complete order” to place your order.
What happens then?
- The total amount of the order will now be reserved with the selected payment service and you will receive an order confirmation by email.
- As soon as your order leaves our warehouse, you will receive the invoice and a shipping confirmation by email.
- We ship via DHL and a local DHL partner will bring your package to your home. Have fun with the new items!
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How do I search for products in the online shop?
You can use our main menu categories such as “Women, Men and Accessoires” to browse through and find your favourite product. There is also the possibility to use our filter function. Or you can use our search function: just enter an article number, a product name or any other term in the search field. You can find the search field in the top right-hand corner (magnifying glass) or when using mobile devices in the top left-hand corner.
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How many products can I order at once?
An order can currently contain a maximum of 8 items. The maximum value that can be ordered is € 1000 per order.
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Where can I order?
We currently deliver to Austria, Germany, Italy, Belgium, Estonia, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain and Cyprus.
If you would like to order in Austria, please select the Austrian online shop:
www.legero.com/at/If you would like to order in Germany, please select the German online shop:
www.legero.com/de/For all other countries please visit our worldwide shop
www.legero.com/en/ -
Can I also order across brands (legero, Think!, superfit)?
Unfortunately it is not yet possible to place cross-brand orders, so a separate order must be placed for each brand. But we are already working to make this possible in the future.
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The order / payment process was canceled? What's happening now?
The order is not completed until you have received an order confirmation via email. Only then the amount of money will be transferred by the payment service you have chosen. If the order confirmation has not arrived within one day, please place the order again. Or contact us via our contact form.
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Can I change or cancel my order afterwards?
Your order will be processed promptly by our warehouse. Unfortunately, an order cannot be changed or canceled afterwards.
If you do not want to keep your order or a certain item, you can simply send it back to us using the return label provided. The corresponding amount will be booked back to you after the returned goods arrive in our warehouse. -
Why is the shoe cheaper now than when I ordered it?
It can happen that the price of individual products changes over a certain period of time. For orders that have already been placed, the price shown at the time of the order applies. It is not possible to adjust the price for products already purchased. Thank you for your understanding!
We also ask for your understanding that we cannot accept vouchers which were not redeemed when the order was placed.
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Are all items in the online shop available for purchase?
In our online shop you can see all the products that are currently available for you to order. You can order your favourite product online by placing the desired product in the shopping cart using the button “add to shopping cart”. However, sometimes it happens that an item is already sold out, but still available to order in the online shop. If an item is particularly popular, it may have gone out of stock just before you complete your order. In very rare cases our system may not be able to update our stock in time, so the order will have to be cancelled afterwards.
Will the purchase amount be deducted in case of a cancellation?
Of course you do not have to pay for cancelled items. If you pay using credit card or instant bank transfer only the amount for the shipped items will be deducted. If the entire order gets cancelled, your credit card or bank account will not be debited. If you pay using PayPal, the amount will be refunded immediately to your PayPal account. If you have chosen purchase on invoice, any amount paid will be refunded immediately. -
Why was my order cancelled?
We are very sorry if once your order was cancelled. Sometimes it happens that an item is already sold out, but still available to order in the online shop. If an item is particularly popular, it may have gone out of stock just before you complete your order. In very rare cases our system may not be able to update our stock in time, so the order will have to be cancelled afterwards.
Will the purchase amount be deducted in case of a cancellation?
Of course you do not have to pay for cancelled items. If you pay using credit card or instant bank transfer only the amount for the shipped items will be deducted. If the entire order gets cancelled, your credit card or bank account will not be debited. If you pay using PayPal, the amount will be refunded immediately to your PayPal account. If you have chosen purchase on invoice, any amount paid will be refunded immediately.