If you have bought your shoes at our online stores (www.thinkshoes.com, www.legero.com, www.superfit.com):
In this case, please send a description including meaningful photos and the invoice to: firstname.lastname@example.org. Your case will then be judged by our subject matter experts. Please note that we only handle complaints ot items purchased directly from our online stores (invoice must be present and sent).
If you have bought your shoes at a local retailer or in the (online) trade:
In this case, a complaint can only be made through the dealer where the shoes were purchased (without any exceptions).
In case of a credit, only the corresponding dealer can make the settlement. A credit will only be given if a repair or exchange is not possible. Whether a shoe can be repaired or exchanged is decided by the dealer only.
In our dealer search you will find the corresponding contact details.