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Shipping & Returns

Everything you need to know about shipping, delivery times, and returns at a glance.

Shipping Costs

Our shipping costs are € 4.90 for Austria and Germany, regardless of the order value.
For all other delivery countries, the shipping costs are € 9.90.

Returns are free of charge with the enclosed return label. If you return the entire order, you will also be credited with the shipping costs.

Delivery Countries

We currently deliver to: Austria, Germany, Italy, Belgium, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain (excluding the Canary Islands), Czech Republic nd Denmark.

Delivery Time

The ordered items will be shipped to the specified delivery address after receipt of payment.

For orders with the payment method invoice, shipping will take place regardless of receipt of payment. The invoice must be paid within 10 days of receipt.

Delivery to Austria and Germany takes 2-5 working days. Delivery to all other countries takes 4-7 working days.

Shipping Service Provider

The order will be delivered by Austrian Post in Austria. In all other countries, delivery will be made by DHL, possibly in cooperation with local partners.

Shipment tracking

Once the delivery has been dispatched, a shipping confirmation will be sent by e-mail with a tracking link.

For detailed information on the shipping status, please contact the relevant transport company directly:
Post.at (phone number 0810 010 100)
DHL (phone number 01805 345 22 55)

Returns

If an item doesn’t fit or doesn’t meet your expectations, it can easily be returned within 14 days after receiving the goods.

It's that easy:

Pack the unworn shoes in the original shoe box.
Optional: Fill out the enclosed return slip (enter the reason for return as a code in the field provided) and place it in the parcel.
Carefully seal the shipping box.
Stick the enclosed return label over the old shipping label.
Send the parcel.

As soon as we receive the return shipment, we will refund the corresponding amount using the same payment method.

Important: To ensure smooth processing, please use only the enclosed return label. Returns without this label may not be correctly assigned or recorded.
Unstamped shipments will not be accepted and may be charged to the sender.

If the return label has been lost, a new label can be requested free of charge via the contact form.

The steps mentioned are not mandatory for exercising the right of withdrawal, but they do facilitate the processing of the return.

Further questions?

In the overview below, you’ll find the most frequently asked questions.